…….for newbie project managers….
Always listen twice and talk once when finding out what the client actually needs. It is often the case that the client doesn’t understand the reality of what is possible and gets all excited about the concept.
The clients vision is important to take note of and once all written down you can work with them on what is actually achievable based on budget, time, constraints and other issues like legal and other possible blocks to success.
Do not respond verbally if it is something that needs to be actioned. Always take instructions by email even if the client has asked you to do something verbally as humans have a foible that causes misunderstandings. If it is in writing there is a way to keep tabs on who said what.